So around 3 weeks ago at the end of August I finally gave into to the constant emails, PC update messages and applied for my free upgrade from Windows 7 to Windows 10. A couple of days later my upgrade was ready. I’ve always trusted Windows and Microsoft and as a result I didn’t check the internet for any download horror stories I just clicked on the upgrade button. Boy they had done a good job in persuading me to make my laptop better.
My laptop was bought from PC world 4 years and 10 months ago and was running windows 7. I only really used it for personal stuff until July, photos, personal accounts, blog posts, you know nothing major just the photos of my family for the past nearly 5 years. I left my corporate job and corporate laptop in July and started running Mrs Mummypenny so my laptop was my lifeline to my online business. I thought the best thing was to download the latest update. I was wrong. The download took a good hour, when it finished and I tried to power up again I got the black screen of death.
I took my laptop to my IT consultant friend John, he could not get the hard drive to stay alive for long enough to get any of the data. I then tried PC world who sent it off to their Knowhow clinic, at a cost of £102 including the attempted data recovery and USB stick I had to supply. I got the message yesterday that the data is irrecoverable. God knows what I have lost and I am angry, really angry with this huge corporation for persuading me to download this update onto a laptop that was not suitable for the upgrade.
I must commend the guys at PC world who sorted me out with a new laptop, as I cannot run my company without it. I can’t even get away from Microsoft windows as its pre-installed on this new laptop. And to add insult to injury I get a pop up every day, yes every day, telling me to upgrade to windows 10. I also have to pay Microsoft £6.99 per month for use of Microsoft office. Grrrrrrr
So over to you Microsoft, how are you going to compensate for the £500 laptop I have just had to buy and all the photos and files I have just lost now irrecoverable on my old laptop?
Tweeting you BTW does not seem to work, as you have advised me to call the helpdesk. I tried but after being on hold for 15 minutes..I gave up. Bad form Microsoft, bad form.
MMP – AKA consumer champion