My letter of complaint to terrible customer service/experience from Npower and CEO Paul Massara
Dear Paul I’ve now spent around 1.5 hrs on the phone to 2 of your staff members complaining about bills, charges and general bad customer experience from your company. My name is Lynn James,Address details I was told I’m ‘not allowed’ to email you. Really, as a customer whom pays you around £1200 each year […]